This Privacy Policy explains what personal data epicwin collects from Philippine members, how it is used and protected, and what rights you have under Philippine data protection law. Reading this page takes just a few minutes and helps you understand exactly what happens to your information.
When you register on the epicwin platform, we collect the information you submit directly, including your full name, date of birth, mobile number, and e-wallet details such as your GCash or Maya account number. We also collect a copy of any identity document you submit during account verification, which is required to confirm that you meet the minimum age requirement of 18 years and are a resident of the Philippines. When you contact our support team by email, we retain the content of that correspondence along with your registered contact details so we can follow up appropriately. If you update your account profile at any point, the revised information replaces the previous entry in our records. We only ask for the information that is genuinely necessary to operate your account safely and in compliance with applicable Philippine regulations.
In addition to what you directly submit, we automatically collect certain technical and behavioural data when you use the platform, including your device type, operating system version, browser or app version, IP address, and the pages or game sections you visit during each session. This usage data helps us understand how Philippine members interact with the platform so we can improve navigation, load times, and mobile responsiveness. Transaction records — including deposit amounts, withdrawal requests, bet history, and bonus redemptions — are stored as part of your account record and are necessary for financial reconciliation and dispute resolution. We may also collect information about the connection quality and session duration to help diagnose technical issues you report to the support team. None of this technical data is used to build advertising profiles or shared with third-party advertisers.
The personal information we collect is used to create and manage your account, process deposits and withdrawals through GCash, Maya, and InstaPay, verify your identity in accordance with Philippine anti-money laundering requirements, and provide customer support when you need assistance. We also use your data to detect and prevent fraudulent activity, enforce our Terms and Conditions, and ensure that the platform is used responsibly — including monitoring for signs of problem gambling so that we can offer appropriate support through our Responsible Gaming tools. Aggregated and anonymised usage data may be analysed to improve the platform's performance, content relevance, and mobile experience for all Philippine members. We do not use your personal information for automated decision-making that produces legal effects without human review. Where processing is based on your consent — such as optional marketing communications — you may withdraw that consent at any time by contacting [email protected].
epicwin applies industry-standard technical and organisational security measures to protect your personal data from unauthorised access, accidental loss, and misuse. Data transmitted between your device and the platform is encrypted using TLS, and stored account data is protected by access controls that restrict who within the organisation can view sensitive records. Payment credentials such as your GCash or Maya number are stored in tokenised form and are never transmitted to third parties in plain text. Our systems are monitored continuously for unusual access patterns, and any suspected security incident triggers an internal response process designed to contain and investigate the issue promptly. While no digital system can guarantee absolute security, we apply reasonable and proportionate safeguards that reflect the sensitivity of the data we hold on behalf of Philippine members.
We do not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. Your data may be shared with trusted service providers who assist us in operating the platform — such as payment processors, identity verification partners, and technology infrastructure providers — but only to the extent necessary for them to perform their specific function, and only under contractual obligations that require them to protect your data. Where required by Philippine law or a valid order from a Philippine government authority or court, we may be legally obliged to disclose certain account or transaction data. If epicwin is involved in a corporate restructuring or change of ownership, your data may be transferred as part of that process, and you will be notified in advance. All third-party partners who process data on our behalf are selected with data protection standards in mind and are prohibited from using your information for their own purposes.
We retain your personal information for as long as your account is active and for a period thereafter as required by Philippine law — including anti-money laundering record-keeping obligations which currently require financial records to be kept for a minimum of five years from the date of the transaction. After the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be linked to you as an individual. Transaction logs and identity verification records are subject to the longest retention periods due to regulatory requirements. If you close your account voluntarily, we will begin the retention countdown from the date of closure in line with our legal obligations.
You have the right to request a copy of the personal data we hold about you at any time. To submit an access request, email [email protected] with your registered mobile number and a brief description of the information you are requesting, and we will respond within a reasonable timeframe in accordance with Philippine law.
If any of the personal information we hold about you is inaccurate or out of date, you have the right to request that it be corrected. You can update basic account details directly within your profile settings, or contact [email protected] for changes that require manual review, such as a name correction following a legal name change.
You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. Requests for erasure that conflict with applicable Philippine anti-money laundering or gaming record-keeping requirements may be partially fulfilled — we will always explain clearly what can and cannot be deleted and why.
You have the right to object to the processing of your personal data for certain purposes, including direct marketing. If you no longer wish to receive platform communications from us, you can opt out at any time by emailing [email protected], and we will action your request promptly. Note that operational communications about your account — such as transaction confirmations — are not marketing and cannot be opted out of while your account remains active.
Where technically feasible and permitted by Philippine law, you may request that we provide your personal data in a structured, commonly used, and machine-readable format so that you can transfer it to another service provider. Submit your portability request to [email protected] along with your account details, and our team will assess the request and respond within the applicable statutory timeframe.
If you believe that your data protection rights have not been respected, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC). We encourage you to contact our support team first so we can attempt to resolve the matter directly, but we fully support your right to escalate any unresolved concern to the NPC in accordance with the Data Privacy Act of 2012.
This Privacy Policy is effective as of 2025 and is governed by the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules. We may update this policy from time to time to reflect changes in platform features, legal requirements, or our data handling practices — registered members will be notified by email when significant changes are made. For questions not answered here, visit the FAQ page or review our Terms and Conditions. You may also contact us directly at [email protected].
Our support team is happy to help with any data-related query. You can also visit the FAQ for quick answers, or register to start enjoying the platform today.